Clearing envelopes from the vertical envelope transport on the DI900, DI950, and Relay 5000-8000

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Products affected: DI900™, DI950™, Relay™ 5000, Relay™ 6000, Relay™ 7000, Relay™ 8000
Clear any material stalled in the vertical envelope transport section of your inserter. 
 


Follow these steps to clear material from the vertical envelope transport section of your inserter:
  1. Squeeze the two blue handles.
  2. Remove any stalled envelopes. Due to the tight clearance, it is easier to remove envelopes one at a time.
  3. After removing any material, open the door on the back of the high capacity envelope feeder (HCEF)
    and check for and remove any additional stalled pieces.
IMPORTANT: If material stalls in this area frequently, adjust the HCEF separator gap.

Use the Contact Us options below if you need further assistance. Have your model and serial number ready.

UPDATED: September 21, 2020