Resolve "Error in getting count for Normal Pieces from DestAddr table" when processing PBFirst presort job

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Products affected: PBFirst™

Issue

When attempting to process a job through postal code / presort / print overcount in PBFirst™, the error "Error in getting count for Normal Pieces from DestAddr table" is displayed.
 

Cause

There is an issue with the PBFirst software.

Resolution

This issue must be resolved by a Pitney Bowes representative. Contact software support for assistance.

UPDATED: March 27, 2017