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Brother QL-800 printer appears under Other Devices instead of under Printers in Devices and Printers Control Panel in SendPro Enterprise or SendPro Online

Learn how to resolve when the Brother QL-800 printer appears under Other Devices instead of under Printers in Devices and Printers Control Panel in SendPro Enterprise or SendPro Online.
Products affected: SendPro® Enterprise, SendPro® Online

Issue

When viewing the installed printers in the Devices and Printers Control Panel, the Brother QL-800 printer only appears in the Other Devices section and does not appear in the Printers section.

Cause

The printer driver did not install correctly.

Resolution

  1. Uninstall the print driver:
    1. Go to Control Panel > Devices and Printers.
    2. Under Other Devices, right-click on the Brother QL-800 printer and select Remove Device.
  2. Clean up the driver information:
    1. Download the Printer Driver Information Cleanup Tool from Brother's QL-800 printer support page.
    2. Follow Brother's instructions for running the cleanup tool.
  3. Reinstall and configure the driver:

UPDATED: August 14, 2021