Brother QL-800 printer appears under Other Devices instead of under Printers in Devices and Printers Control Panel in SendPro Enterprise or SendPro Online
When viewing the installed printers in the Devices and Printers Control Panel, the Brother QL-800 printer only appears in the Other Devices section and does not appear in the Printers section.
Cause
The printer driver did not install correctly.
Resolution
Uninstall the print driver:
Go to Control Panel > Devices and Printers.
Under Other Devices, right-click on the Brother QL-800 printer and select Remove Device.