Error Code: 7, how to resolve on the DM100i, DM125 and more
Products Effected: DM100®i, DM125™, DM200L™, DM225™, DM300C™, DM400C™, DM450C™, DM475™, DM500™, DM525™, DM550™, DM575™, DM800™, DM800i™, DM825™, DM875™, DM900™, DM925™, DM1000™, DM1100™ and DM Infinity.
Issue
The meter displays error code 7 and will not refill.
Cause
There was an issue refilling your meter.
Resolution
Restart your meter. Here are the steps to follow for a safe restart:
- Unplug the power cord
- Wait three minutes
- Plug the power cord back in, ensuring that it is plugged directly into a wall outlet
- Connect to add postage or download updates
- If the issue is unresolved after following these steps, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.
UPDATED: April 13, 2016
