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Error 7 on the DM100i-DM475 and DM Infinity

Error 7 occurs when your meter does not refill. Restart your meter to resolve this issue.
Products affected:  DM100®i, DM125™, DM200L™, DM225™, DM300C™, DM400C™, DM450C™, DM475™ and DM Infinity

Issue

Alert: The USPS has discontinued all IBI meter technology, and many devices must be returned and withdrawn from service by the end of 2024. If your device is affected, new business rules will disrupt your mailing operation. Check Your Account to see if your device is affected and contact your Account Representative to migrate to a compliant solution.

The meter displays error code 7 and does not refill.

Cause

There was an issue refilling your meter.

Resolution

Error 7 occurs when your meter does not refill. Restart your meter to resolve this issue.
  1. Unplug the power cord.
  2. Wait three minutes.
  3. Plug the power cord back in, ensuring that it is plugs directly into a wall outlet.
  4. Connect to add postage or download updates.

UPDATED: January 27, 2025