Error 7 on the DM100i-DM475 and DM Infinity

Products affected: DM100®i, DM125™, DM200L™, DM225™, DM300C™, DM400C™, DM450C™, DM475™ and DM Infinity

The meter displays error code 7 and does not refill.

There was an issue refilling your meter.

Error 7 occurs when your meter does not refill. Restart your meter to resolve this issue.

Unplug the power cord
Wait three minutes
Plug the power cord back in, ensuring that it is plugs directly into a wall outlet
Connect to add postage or download updates

Use the Contact Us options below if you need further assistance. Have your model and serial number ready.

UPDATED: May 06, 2021