Error 0418420021 "Printer motion sequence failure" message on the Connect+ series, SendPro P or SendPro MailCenter

Issue

The error code 0418-42-0021: Printer motion sequence failure appears and the meter will not print.

Cause

There is a malfunction in the internal printer.

Resolution

Solution 1: Clear the message and remove paper jams

1. Select Clear to remove the error from the screen.
2. Fix any printer-related issues, such as:
   • Paper jams.
   • The printer cover is open.
   • An obstruction to the print carriage.
3. Close the printer and try printing again.

Solution 2: Reboot your meter

1. Select the Gear icon from the lower right corner of the home screen.
2. Select Shut Down from the menu.
3. Select Shut Down on the pop-up window.
4. Wait for the screen to go black and the blue light on the front to go out. This may take several minutes.
5. After the meter has been off for 10 seconds, press the power button to turn the meter back on.