Avoiding envelope sealing issues on the SendPro C, SendPro+ (2H00, 8H00)

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Products affected:
SendPro® C, SendPro®+ (2H00, 8H00)
Sealing issues can be caused by inadequate sealant in the moistener tank, not placing the envelope correctly on the feed deck, or problems with the wick or brush in the moistener.
  • Check the level of sealant in the moistener tank and add more if required. Refer to Filling the moistener tank .
  • When feeding an envelope be sure to slide the envelope flap under the edge of the feed deck. Otherwise, the moistener cannot wet the flap.
  • If the moistener tank is full and your envelopes are still not sealing correctly, clean or replace the moistener brush and wick. Refer to Cleaning the moistener brush and wick assembly .
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UPDATED: February 18, 2021