Products affected: SendPro® C, SendPro®+ (2H00, 8H00)
Prevent sealing issues by:
- Having enough sealant in the moistener tank.
- Placing the envelope correctly on the feed deck.
- Maintaining the wick or brush in the moistener.
- Check the level of sealant in the moistener tank. Add more if required.
- Slide the envelope flap under the edge of the feed deck when inserting an envelope. Otherwise, the moistener cannot wet the flap.
- If the moistener tank is full, and your envelopes are still not sealing correctly, clean or replace your moistener brush and wick.
UPDATED: October 08, 2021