PB Shipping API Customs Form 2976 label not generated for international shipments in SendPro Enterprise

Learn how to resolve an issue where a PB Shipping API Customs Form 2976 label is not generated for international shipments in SendPro Enterprise.
Products affected: SendPro¬ģ Enterprise

Issue

When processing a PB Shipping API - USPS shipment to an international address, the following issues may occur:
  • The error "PB Shipping API Customs Form 2976 has not been correctly configured. Please consult your administrator."¬†appears.
  • The shipment is successful but no document is printed.
    • In the debug logs, errors such as the following may be displayed:
      System.ArgumentException: Parameter is not valid.
      An errored occurred in producing a label or document_Event

Cause

The international label settings are incorrect.

Resolution

This issue must be resolved by a Pitney Bowes representative. Contact software support for assistance.

UPDATED: November 16, 2021

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