PB Shipping API Customs Form 2976 label not generated for international shipments in SendPro Enterprise
Learn how to resolve an issue where a PB Shipping API Customs Form 2976 label is not generated for international shipments in SendPro Enterprise.
Products affected: SendPro® Enterprise
Issue
When processing a PB Shipping API - USPS shipment to an international address, the following issues may occur:
- The error "PB Shipping API Customs Form 2976 has not been correctly configured. Please consult your administrator." appears.
- The shipment is successful but no document is printed.
- In the debug logs, errors such as the following may be displayed:
System.ArgumentException: Parameter is not valid.
An errored occurred in producing a label or document_Event
- In the debug logs, errors such as the following may be displayed:
Cause
The international label settings are incorrect.
Resolution
This issue must be resolved by a Pitney Bowes representative. Contact software support for assistance.
UPDATED: November 16, 2021
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