"The user password is not set. Please contact an administrator" message when signing in to SendPro Enterprise

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Products affected: SendPro® Enterprise

Issue

When signing in to SendPro Enterprise, the message "The user password is not set. Please contact an administrator" appears.

Cause

Not stated

Resolution

  1. In the lower left under the LOGIN button, select Forgot Password.
  2. Enter your email address.
  3. Click the Request Password button. You will receive a password reset email.
  4. Follow the link provided in the email to set up a new password.

If this does not resolve the issue, contact a supervisor-level user to manually reset the password using the Supervisor App.

If you need further assistance, please use the Contact Us options below.

UPDATED: June 23, 2021