Products affected: SendPro® C, SendPro®+ (2H00, 8H00)
Clean the moistener brush and wick if the moistener tank is full and your envelopes are not sealing properly.
- Unscrew the plastic thumbscrew under the moistener base.
- Lift the moistener brush assembly off the top of the moistener base.
- Turn the assembly over and slide the moistener brush out of the holder.
- Locate the wick on the moistener base.
- Remove the metal grate and wick from the moistener base.
- Clean the brush and wick with water and rinse thoroughly.
- Place the wick back in the metal grate and replace the grate in the moistener base.
- Slide the moistener brush back into the holder.
- Replace the moistener brush assembly on top of the moistener base and secure with the plastic thumbscrew.
- If your envelopes still are not sealing properly, you can order a Moistener Replacement Kit (part number 621-8) by calling 1-800-243-7824.
UPDATED: October 12, 2021