Cleaning the moistener brush and wick assembly on the SendPro C, SendPro+

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Products affected: SendPro® C, SendPro®+ (2H00, 8H00)

Clean the moistener brush and wick if the moistener tank is full and your envelopes are not sealing properly.

  1. Unscrew the plastic thumbscrew under the moistener base.
    Thumbscrew located under the moistener
  2. Lift the moistener brush assembly off the top of the moistener base.
    Moistener being removed
  3. Turn the assembly over and slide the moistener brush out of the holder.
    Moistener brush being removed
  4. Locate the wick on the moistener base.
    Moistener wick with grate
  5. Remove the metal grate and wick from the moistener base.
    Removing wick and grate
    Wick and grate removed
  6. Clean the brush and wick with water and rinse thoroughly.
  7. Place the wick back in the metal grate and replace the grate in the moistener base.
  8. Slide the moistener brush back into the holder.
  9. Replace the moistener brush assembly on top of the moistener base and secure with the plastic thumbscrew.
  10. If your envelopes still are not sealing properly, you can order a Moistener Replacement Kit (part number 621-8) by calling 1-800-243-7824.

UPDATED: October 12, 2021