"Postage refill for labels failed!" message on the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto

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Products affected: SendPro® C Lite, SendPro® C, SendPro®+, SendPro® C Auto  (2H00, 8H00, 9H00)

Issue

The message "Postage refill for labels failed!" appears while adding funds for shipping. The problem is seen during installation.

enter-postage-refill-amount

Cause

Adding shipping funds is currently not available for your account during the install process.

Resolution

Press Continue and complete the install process.

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Related topics

 

UPDATED: February 18, 2021