Frozen screen on the SendPro Mailstation
If the screen freezes while you are using the device, follow these steps to restart your device.
Products affected: SendPro® Mailstation
Issue
The screen freezes while you are using the device.
Cause
Unknown
Resolution
Restart the device
- Hold the power button until the screen displays "Shutting Down."
- Once off wait 5 seconds.
- Tap the power button.
If the device does not shut down with the power button
- Disconnect the power cord from the back of the machine.
- Wait ten seconds.
- Plug the cord back in firmly.
- Tap the power button
If you need further assistance, please contact us.
UPDATED: March 11, 2022
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