Frozen screen on the SendPro Mailstation
Products affected: SendPro® Mailstation
Issue
The screen freezes while you are using the device.
Cause
Unknown
Resolution
Restart the device
- Hold the power button until the screen displays "Shutting Down."
- Once off wait 5 seconds.
- Tap the power button.
If the device does not shut down with the power button
- Disconnect the power cord from the back of the machine.
- Wait ten seconds.
- Plug the cord back in firmly.
- Tap the power button
If you need further assistance, please use the Contact Us options below.
UPDATED: October 30, 2020
