Frozen screen on the SendPro Mailstation

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Products affected: SendPro® Mailstation

Issue

The screen freezes while you are using the device.

Cause

Unknown

Resolution

Restart the device

  1. Hold the power button until the screen displays "Shutting Down."
  2. Once off wait 5 seconds.
  3. Tap the power button.

If the device does not shut down with the power button

  1. Disconnect the power cord from the back of the machine.
  2. Wait ten seconds.
  3. Plug the cord back in firmly.
  4. Tap the power button

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UPDATED: October 30, 2020