Jams and crooked folds may start in a different area of the machine than where the issue is initially discovered. Check upstream areas of the machine for possible sources of the problem.
Crooked or shingled folds in the pre-fold accumulation area.
Open the cover to properly remove jams. Belts can come off their roller if you remove jams improperly by pulling paper out.
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UPDATED: August 14, 2021