"PDF Image Request Open" and "Error: Could not find image in database." when printing stamps from SendPro Enterprise in Google Chrome

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Products affected: SendPro® Enterprise

Issue

When printing stamps or a test stamp sheet in Google Chrome, the following message appears:

PDF
Image Request
Open

When clicking Open, the message "Error: Could not find image in database." appears.

Cause

The "Download PDF files instead of automatically opening them in Chrome" setting is enabled in Google Chrome.

Resolution

The "Download PDF files instead of automatically opening them in Chrome" setting is enabled in Google Chrome.

  1. In Google Chrome, click on the menu icon Google Chrome 3 dots menu to the right of the address bar and select Settings.
  2. Select Privacy and security > Site Settings.
  3. Scroll to the bottom of the page and select Additional content settings.
  4. Select PDF Documents.
  5. Move the toggle switch to the left to turn off the "Download PDF files instead of automatically opening them in Chrome" setting.
  6. Close the Settings tab.
  7. Close Chrome.
  8. Reopen Chrome.
  9. Sign back in to SendPro Enterprise and try again to print a stamp sheet.

Permissions required

Admin, Client

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UPDATED: September 22, 2020