"Supplied License Key is invalid" / "License Key is invalid" message in SendPro Enterprise

The message "Supplied License Key is invalid" / "License Key is invalid" means that the licence key for HubCapp is invalid or was entered incorrectly. The key must be in ALL CAPS.

Products affected: SendPro® Enterprise

Issue

When using a peripheral device connected to SendPro Enterprise through HubCapp, the following message appears:

Supplied License Key is invalid
License Key is invalid

Cause

The license key for HubCapp is invalid or was entered incorrectly. Important: The key must be in ALL CAPS.

Resolution

Confirm the license key and re-enter it if necessary.

In the App, click the Settings tab in the upper right.
Enter the License Key.
- Ensure that there are no spaces before or after the key.
- Ensure that the key is entered in All CAPS.
Click Save Peripheral Settings.

If you need further assistance, please use the Contact Us options below.

UPDATED: August 14, 2021

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