"PB Shipping API 1000033 Unauthorized API Access for Given Credentials" message in SendPro Enterprise or SendSuite Live

Learn how to resolve the message "PB Shipping API 1000033 Unauthorized API Access for Given Credentials" in SendPro Enterprise or SendSuite Live.
Products affected: SendSuite® Live, SendPro® Enterprise

Issue

When voiding a PB Shipping API label, the message "PB Shipping API 1000033 Unauthorized API Access for Given Credentials" is displayed.

Cause

Due to the funding resource, voiding is not supported by the carrier. 

Resolution

UPDATED: June 03, 2021

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