"You don't have the right printer connected for your label size." message in SendPro or PitneyShip

The message "You don't have the right printer connected for your label size." occurs because a UPS declared value label must be printed on an 8.5 x 11 sheet of paper along with its form.
Products affected: SendPro® Online, PitneyShip™, Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000, SendPro® C, SendPro®+ (2H00, 8H00)

Issue

When trying to print a UPS declared value label, the following message is displayed:
 
You don't have the right printer connected for your label size.
To print labels from your Connect+ you'll need to hook up either a desktop printer or a label printer.

Cause

A UPS declared value label cannot be printed on a 4x6 label printer because it requires a form. The label and form must be printed together on an 8.5 x 11 sheet of paper. The label and form cannot be printed as two separate actions.

Resolution

Print the label and form on a sheet of 8.5 x 11 paper:

  • If you have a laser printer connected to your Connect+® / Connect+ series and SendPro P, you can use it to print the label, or print the label from SendPro Online or PitneyShip on a computer.
  • If you do not have a laser printer connected to your Connect+ / Connect+ series and SendPro P, create and print the label from SendPro Online or PitneyShip on a computer.
  • If you use the SendPro 300, create and print the label from SendPro Online or PitneyShip on a computer.

If you need further assistance, please contact us.

UPDATED: April 25, 2022

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