Resolve "Index or primary key cannot contain a Null value" in PBFirst

Learn how to resolve the error "Index or primary key cannot contain a Null value" in PBFirst.
Products affected: PBFirst™, PlanetPress®

Issue

While processing in PBFirst™, the error "Index or primary key cannot contain a Null value" is displayed.

Cause

There are special characters, such as quotation marks, in the address block in the input data.

Resolution

To resolve this issue, remove all special characters from the addresses in the input file, then re-process the file.

For assistance, contact client support.

UPDATED: June 15, 2021

Contact Us
Live Chat
Available • Closes at 8pm ET
Sales team hours are 8am-6pm ET
Live Chat
Live Chat is currently unavailable.
Chat is available Mon-Fri, 8am-8pm ET
Create a case
Submit support requests (Sign in required)