Resolve "Index or primary key cannot contain a Null value" in PBFirst

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Products affected: PBFirst™, PlanetPress®

Issue

While processing in PBFirst™, the error "Index or primary key cannot contain a Null value" is displayed.

Cause

There are special characters, such as quotation marks, in the address block in the input data.

Resolution

To resolve this issue, remove all special characters from the addresses in the input file, then re-process the file.

For assistance, contact client support.

UPDATED: March 24, 2017