Solution 1: Ensure that the printer cover is closed tightly
If the issue is not resolved, try solution 2.
Solution 2: Ensure that you are using the correct roll
The correct roll for the Brother QL-1050 or 1E28 label printer is DK-1241.
If the issue is not resolved, try solution 3.
Solution 3: Reinstall the paper roll
For instructions, see Installing the roll in the Brother QL-1050 or 1E28 printer for SendPro Online.
If you need further assistance, please use the Contact Us options below.
UPDATED: April 14, 2021