Resolve envelopes skewing after insertion on the DI900, DI950, Relay 5000, Relay 8000 and more

Resolve envelopes skewing after insertion on the DI900, DI950, Relay 5000, Relay 6000, and Relay 8000.
Products affected: DI900™, DI950™, Relay™ 5000, Relay™ 6000, Relay™ 7000, Relay™ 8000


Envelopes are skewing after the material is inserted and the envelope goes through the turn around for flap closure. The skewing can be seen as a trial piece is done, and as the envelopes are running and they briefly eject in that area. The higher the page count is in the collation, the more pronounced the issue will become. For example, the equipment may run correctly for collations under 4 pages, but it may damage envelopes for collations greater than 4 pages.

This image is an example of a damaged envelope that exited into the stacker.
Damaged envelope on collations greater than 4 pages


The envelopes are dragging along the deck as they proceed to the area where the flap is closed.


To resolve this issue: 
  1. Remove any partially fed material from the feed trays.
  2. Open the front cover.
  3. Check for jams in the insertion area.
  4. Closed all jam release knobs and covers.
  5. Press Cancel to clear the error. 
  6. Press Clear Deck to remove any material that is still in the system. 
  7. Verify that the correct material is loaded for the job.
Note: To check the loading directions, select Loading Directions and Pre-Run Adjustments on the job screen.
If the issue is not resolved or if the issue returns, contact client support. Please have your model number ready.

UPDATED: April 04, 2022

Contact Us
Live Chat
Available • Closes at 8pm ET
Sales team hours are 8am-6pm ET
Live Chat
Live Chat is currently unavailable.
Chat is available Mon-Fri, 8am-8pm ET
Create a case
Submit support requests (Sign in required)