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"Loading Job" message when Start is pressed on the SendPro MailCenter, SendPro P Series or Connect+ Series

Restart your meter if the message "Loading Job" when Start is pressed appears.

Products affected: SendPro® MailCenter, SendPro® P Series, Connect+® Series

Issue

After loading a job and pressing Start, the message "Loading Job" appears for several seconds. The meter then returns to the run mail screen without running any mail.

Cause

The job has become corrupt.

Resolution

Restarting your meter may resolve the issue. Follow these steps to restart safely:

  1. Select the gear from the lower right corner of the Home screen.
  2. Select Shut Down from the menu.
  3. Select Shut Down on the pop-up.
  4. Wait for the screen to turn black and the blue light on the front to turn off. This may take several minutes.
  5. While the power is off, ensure that each ink cartridge is firmly seated.
  6. After the meter has been off for 10 seconds, press the power button to turn it back on.

If the issue is still not resolved, then you will need to create a new job.

UPDATED: November 06, 2026