Resolve error code 89 "Check Feeder Setup: J, L" on the DI900, DI950, Relay 5000, Relay 8000 and more

Learn how to resolve error code 89 "Check Feeder Setup: J, L" on the DI900, DI950, Relay 5000, Relay 6000, Relay 7000, and Relay 8000.
Products affected: DI900™, DI950™, Relay™ 5000, Relay™ 6000, Relay™ 7000, Relay™ 8000

Issue

The inserter displays error code 89 Check Feeder Setup: J, L and will not start.

Cause

The upper tray on the High Capacity Sheet Feeder (HCSF) is not raising or lowering correctly.

Resolution

  1. Remove any partially-fed material from the feed trays.
  2. Verify that the tray is not overloaded. Material should not be stacked passed the MAX line.
  3. Press Cancel to clear the error.
  4. Press Clear Deck to remove any material that is still in the system.
  5. Verify that the correct material is loaded for this job.
Note: To check the loading directions, select Loading Directions and Pre-Run Adjustments on the job screen.

UPDATED: August 14, 2021

Contact Us
Live Chat
Available • Closes at 8pm ET
Sales team hours are 8am-6pm ET
Live Chat
Live Chat is currently unavailable.
Chat is available Mon-Fri, 8am-8pm ET
Create a case
Submit support requests (Sign in required)