Resolve envelope box fold on the DI950, Relay 8000 and more

Learn how to resolve an envelope box fold (flap folded in wrong location) on the outer envelope flap on the DI900, DI950, Relay 5000, Relay 6000, Relay 7000 or Relay 8000.
Products affected: DI900™, DI950™, Relay™ 5000, Relay™ 6000, Relay™ 7000, Relay™ 8000

Issue

When the envelopes are ejected from the inserter, the flaps have a box fold. That is, the flaps are folded over in a location other than the standard crease.

Cause

There are two possible causes for this issue:
  • Material that is being inserted into the envelope is skewed or not entering the envelopes properly.
  • When the inserter is trying to close the flap in the Trial Piece exit area, the measurement of the outer envelope is incorrect and therefore the flap is being folded in a location other than the crease.

Resolution

To resolve this issue: 
  1. Remove any partially fed material from the feed trays.
  2. Open the front cover.
  3. Check for jams in the folder (area above knob 3).
  4. Closed all jam release knobs and covers.
  5. Press Cancel to clear the error. 
  6. Press Clear Deck to remove any material that is still in the system. 
  7. Verify that the correct material is loaded for the job.
Note: To check the loading directions, select Loading Directions and Pre-Run Adjustments on the job screen.
 
If the issue is not resolved or if the issue returns, contact customer support from 8 am to 8 pm Eastern Time. Please have your model number ready.

UPDATED: April 04, 2022

Contact Us
Live Chat
Available • Closes at 8pm ET
Sales team hours are 8am-6pm ET
Live Chat
Live Chat is currently unavailable.
Chat is available Mon-Fri, 8am-8pm ET
Create a case
Submit support requests (Sign in required)