Stalls due to incorrectly adjusted side guides on the Relay 3000 and 4000

Products affected: Relay™ 3000, Relay™ 4000

Issue

The machine is experiencing feeding issues or jams.

Cause

The side guides are incorrectly adjusted.

Resolution

To clear the jam:

Remove the insert feeder tray.
Remove the fold plate.
Open envelope inverter access door.
Lift the tinted plastic cover to access the insertion and sealing areas.
Lift the Q-station.
Remove and inspect the stalled material.

To adjust the side guides:

Turn the blue knob and adjust the insert feeder side guides to within 1/8^th inch of the sides of the material.
Turn the blue knob and adjust the sheet feeder side guides to within 1/8^th inch of the sides of the sheets.
Turn the blue knob and adjust the envelope feeder side guides To within 1/8^th inch of the the envelopes.

If the issue is still not resolved, contact client support.

UPDATED: October 20, 2021

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