Fulfilling a Ship Request with the MailCenter App in SendPro Enterprise

Learn how to fulfill a Ship Request with the MailCenter App in SendPro Enterprise.
Products affected: SendPro® Enterprise
  1. Recall the Shipment Request:
    • Scan Ship Request Barcode:
    1. Using an attached barcode scanner, place the cursor in the Requisition or Tracking # field, then scan the barcode on the Ship Request Form.
    • Manual Search:
    1. Click on the Search button (magnifying glass) next to the Requisition or Tracking # field.
    2. Enter the Ship Request Number into the Identifier field and press Enter. Use the filter boxes to refine your search as needed.
    3. Click on the desired Ship Request to highlight it, then click Select.
  2. (Optional) Verify and complete any of the addressing components described in the table below. Each may be accessed via the menu in the addressing section.




    Ship To

    The address to which the current shipment is to be sent.

    ( Optional) Check Save as new address book entry to save to the address book.

    Ship From

    The shipment sender’s address and carrier account.

    (Optional) Check Request email notification when delivered to receive a delivery email notification upon delivery.

    Bill To

    The address and carrier account details to which freight and carrier fees should be charged.


    Importer of Record (International Only)

    Details of the entity responsible for Customs compliance.


    Alt. Return Address

    The return address which will be printed on the carrier label.


    Ultimate Consignee (not in use)

    The actual intended recipient of a shipment, other than the agent or bank to whom it is originally consigned for collection purposes.

    Not currently in use.

    Freight Forwarder (not in use)

    The address and phone number of the Freight Forwarder, if used.

    Not currently in use.

    Duties Bill To (International Only)

    The address and carrier account to which duties will be billed.


  3. Enter or verify the physical package details:
    1. On the Package tab, complete all required fields needed for the shipment. Required fields are marked with a red asterisk (*).
      1. If a scale or dimensioner is configured, place the package to be shipped on the scale, then click Weigh to complete the Weight and Dimensions (L x W x H) fields.
      2. If no scale or dimensioner is configured, manually enter the weight and dimensions if required.
    2. For international shipments, verify or complete all required details on the International tab.
    3. (Optional) Verify or complete the Chargebacks tab for internal accounting.
    4. (Optional) Verify or enter shipment reference details on the References tab.
  4. Select the Carrier and Service:
    • Predetermined: A Ship Request creator may have already predetermined the Carrier and Service. Before completing the shipment, verify the predetermined selections.
    • Manually: Select the desired values from the Carrier, Service, and Package Type menus.
    • Rate Shop:
    1. Select the desired Rate Group from the Carrier menu.
    2. (Optional) Click the down arrow to the right of the Package Type menu to select advanced Rate Shopping options, then click Rate.
    3. (Optional) Change the criteria as needed to view additional options. Select the desired Carrier and Service combination, then click Confirm Rate.
  5. (Optional) Once the Carrier and Service is specified, click on Special Services to view and select the available options.
  6. Once all required shipment information has been entered, click Ship to complete the shipment and produce the necessary carrier labels and associated documentation.

UPDATED: August 15, 2022