Cartridge does not move when starting up the SendPro C Lite, SendPro C, SendPro+ (2H00, 8H00)

Applies to SendPro C Lite, SendPro C, SendPro+ models with PCN 2H00 or 8H00
Products affected: SendPro® C Lite, SendPro® C, SendPro®+ (2H00, 8H00)

Issue

When the device starts up, the cartridge does not move.

Cause

Not stated

Resolution

Restart the device:
  1. Unplug the power cable. The screen should turn off after 10 seconds.
  2. Wait 2 minutes.
  3. Plug the power cable back in, ensuring that it is plugged directly into a wall outlet.
  4. Quickly tap and release the power button to turn the meter back on.

UPDATED: June 14, 2021

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