Cartridge does not move when starting up the SendPro C Lite, SendPro C, SendPro+ (2H00, 8H00)
Products affected: SendPro® C Lite, SendPro® C, SendPro®+ (2H00, 8H00)
Issue
When the device starts up, the cartridge does not move.
Cause
Not stated
Resolution
Restart the device:
- Unplug the power cable. The screen should turn off after 10 seconds.
- Wait 2 minutes.
- Plug the power cable back in, ensuring that it is plugged directly into a wall outlet.
- Quickly tap and release the power button to turn the meter back on.
UPDATED: June 14, 2021
