Cartridge does not move when starting up the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto
Reboot your device if the ink cartridge does not move on start up.
Products affected: SendPro® C Lite, SendPro® C, SendPro®+, SendPro® C Auto (2H00, 8H00, 9H00)
When the device starts up, the ink cartridge does not move.
Restart the device:
- Unplug the power cable. The screen should turn off after 10 seconds.
- Wait 30 seconds.
- Plug the power cable back in, ensuring that it is plugged directly into a wall outlet.
- Quickly tap and release the power button to turn the meter back on.
UPDATED: June 08, 2022