Cartridge does not move when starting up the SendPro C Lite, SendPro C, SendPro+ (2H00, 8H00)
Applies to SendPro C Lite, SendPro C, SendPro+ models with PCN 2H00 or 8H00
Products affected: SendPro® C Lite, SendPro® C, SendPro®+ (2H00, 8H00)
Issue
When the device starts up, the cartridge does not move.
Cause
Not stated
Resolution
Restart the device:
- Unplug the power cable. The screen should turn off after 10 seconds.
- Wait 2 minutes.
- Plug the power cable back in, ensuring that it is plugged directly into a wall outlet.
- Quickly tap and release the power button to turn the meter back on.
UPDATED: June 14, 2021
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