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Cartridge does not move when starting up the SendPro C Series and SendPro CX Series

Reboot your device if the ink cartridge does not move on start up.

Products affected: SendPro® C Lite, SendPro® C, SendPro®+, SendPro® C Auto (8H00, 9H00), SendPro® CX 100, SendPro® CX 200, SendPro® CX 300 and SendPro® CX 500

Issue

When the device starts up, the ink cartridge does not move.

Cause

Not stated.

Resolution

Restart the device:
  1. Unplug the power cable. The screen should turn off after 10 seconds.
  2. Wait 30 seconds.
  3. Plug the power cable back in, ensuring that it is plugged directly into a wall outlet.
  4. Quickly tap and release the power button to turn the meter back on.

UPDATED: October 13, 2026