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Error 03114100D5 "Failed to print" on the Connect+ Series, SendPro P-Series or SendPro MailCenter

Reboot your meter if error 03114100D5 "Failed to print" appears.

Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000, SendPro® MailCenter 1000, SendPro® MailCenter 2000, SendPro® MailCenter 3000 

Issue

The error 0311-41-00D5 "Failed to print" appears and the meter does not print.

Cause

Error 0311-41-00D was generated when postage failed to print due to an error that occurred in the printer.

Resolution

Reboot your meter. Here are the steps to follow for a safe restart:

  1. Select the Gear from the lower right corner of the home screen.
  2. Select Shut Down from the menu.
  3. Select Shut Down on the pop-up.
  4. Wait for the screen to go black and the blue light on the front to go out. This may take several minutes.
  5. After the meter has been off for 10 seconds, press the power button to turn the meter back on.

UPDATED: October 06, 2026