Ink supply and printhead errors on the Connect+ series, SendPro P and SendPro MailCenter

Issue

One of the following error codes may appear:

• Error 0418-42-006F "Invalid ink supply and printhead configuration".
• Error 041842003E "Print head error in the right slot of {{printaxis}} carriage".
• Error 041862004D.
• Error 041842009A "{{leftprinthead}} carriage has been exposed to unrecognized ink"
• Error 04184200A9 "Invalid ink cartridge is installed in spot (2) ink slot".

Cause

There can be multiple causes for these errors:

• An ink cartridge is not installed correctly.
• There is an incompatible or defective ink cartridge installed.
• An ink cartridge has been installed in the incorrect slot.

Resolution

Try these solutions in order to resolve ink supply and printhead errors:

1. Make sure you use a genuine Pitney Bowes ink cartridge
2. Ensure the ink cartridge is installed properly
3. Reboot the meter

Try these solutions in order to resolve ink supply and printhead errors:

Solution 1 Make sure you use a genuine Pitney Bowes ink cartridge

If you need ink, order a genuine Pitney Bowes replacement ink cartridge.

If you still have an issue, go to Solution 2.

Solution 2: Ensure the ink cartridge is installed correctly

Be sure to install the ink cartridge in the correct slot.

1. Select Settings under Mailing on the Home screen.
2. Select Hardware.
3. Select Printer.
4. Select the Ink cartridges tab.
5. Select Replace ink cartridge.
6. Open the ink cartridge cover. If a message about the ink cartridge cover being open appears, select Clear message.
   
7. Pull the ink cartridge straight out.
   
8. The system warns you that the ink cartridge is not installed. Select Clear message.
9. Hold the ink cartridge with the label facing upright and push into place.
   
   
10. Close the ink cartridge cover.

If you still have an issue, go to Solution 3.

Solution 3: Reboot the meter

1. Select the gear from the lower right corner of the Home screen.
2. Select Shut Down from the menu.
3. Select Shut Down on the pop-up window.
4. Wait for the screen to turn off and the blue light on the front to turn off. This may take several minutes.
5. After the meter has been off for 10 seconds, press the power button to turn the meter back on.