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Pitney Bowes Support
System Manager Controller errors on the Connect+ Series and SendPro P
System Manager Controller errors on the Connect+ Series and SendPro P
Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000
Issue
The meter displays a System Manager Controller error and one of the following error codes:
019B210002
019B21000B
019B21000C
019B21000D
019B21000E
019B61000A
019B61000B
019B610001
019B610003
019B610004
019B610005
019B610006
019B610007
019B610008
019B610009
Cause
Your meter has detected a problem with an internal component.
Resolution
Restart your system. Here are the steps to follow for a safe restart:
Select the
Gear
from the lower right corner of the home screen
Select
Shut Down
from the menu
Select
Shut Down
on the pop-up
Wait for the screen to go black and the blue light on the front to go out. This may take several minutes.
After everything has been off for 10 seconds, press the
Power
button
If the issue is unresolved after following these steps, please use the
Contact Us
options below.
UPDATED: June 11, 2020
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