The Connect+® / SendPro™ P series displays the error code 0198-61-0010.
There is mail on the transport deck.
Open the feeder and printer covers and remove all mail.
A reboot may resolve the issue. Follow these steps to restart safely:
- Select the Gear from the lower right corner of the home screen.
- Select Shut Down from the menu.
- Select Shut Down on the pop-up
- Wait for the screen to go black and the blue light on the front to go out. This may take several minutes.
- After everything has been off for 10 seconds, press the power button to power back up.
If the error returns, contact customer support. Please have your model number ready.
UPDATED: September 18, 2017