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Pitney Bowes Support
Error 03114100E4 (PE0 Not Ready) on the Connect+ series and SendPro P
Error 03114100E4 (PE0 Not Ready) on the Connect+ series and SendPro P
Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000
Issue
Your machine displays error code
0311-41-00E4: PE0 Not Ready
and does not print.
Cause
Your print engine firmware may need to be updated.
Resolution
Follow these steps to troubleshoot your error:
Check for updates.
Select
Rates & Updates
from the
Home
screen.
Select
Download Updates
if updates are found.
Proceed to Step 2 if no updates are listed.
Select
Install Updates
.
Restart your machine.
Select the
Gear
from the lower right corner of the
Home
screen.
Select
Shut Down
.
Select
Shut Down
.
Wait for the screen to go black and your
Power
button's blue light to go out.
Wait 10 seconds.
Press the
Power
button to power your machine back up.
Use the
Contact Us
options below, if you need further assistance. Please have your model number ready.
UPDATED: March 19, 2020
Contact Us
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