Scale weight changes to one ounce after removing mailpiece on the SendPro C Lite, SendPro C, SendPro+ (2H00, 8H00)

Applies to SendPro C Lite, SendPro C, SendPro+ models with PCN 2H00 or 8H00
Products affected: SendPro® C Lite, SendPro® C, SendPro®+ (2H00, 8H00)

Issue

After removing a mailpiece from the scale, the weight changes to one ounce.

Cause

There is a problem with the device software.

Resolution

Remove the scale, then restart the device:

  1. Unplug the power cord. The screen should turn off after 10 seconds.
  2. Wait 2 minutes.
  3. Plug the power cord back in. Check the wall outlet is functioning correctly.
  4. Quickly tap and release the power button to turn the device back on.

If you need further assistance, please use the Contact Us options below.

UPDATED: August 14, 2021

Contact Us
Live Chat
Available • Closes at 8pm ET
Sales team hours are 8am-6pm ET
Live Chat
Live Chat is currently unavailable.
Chat is available Mon-Fri, 8am-8pm ET
Create a case
Submit support requests (Sign in required)