Scale weight changes to one ounce after removing mailpiece on the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto

Reboot your device if the scale weight changes to one ounce after removing a mailpiece.
Products affected: SendPro® C Lite, SendPro® C, SendPro®+, SendPro® C Auto (8H00, 9H00)

Issue

After removing a mailpiece from the scale, the weight changes to one ounce.

Cause

There is a problem with the device software.

Resolution

Remove the scale, then restart the device:

  1. Unplug the power cord. The screen should turn off after 10 seconds.
  2. Wait 30 seconds.
  3. Plug the power cord back in. Check the wall outlet is functioning correctly.
  4. Quickly tap and release the power button to turn the device back on.

UPDATED: July 09, 2024