Resolve an E-Z Seal leak on the Connect+ Series and SendPro P Series

Learn how to resolve an E-Z Seal leak on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.

Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000

Issue

The meter is leaking E-Z Seal®.

Cause

The bottle may be leaking.
There may be an internal leak.

Resolution

Ensure that the cap is tight and not cross-threaded.
With the cap face up, press the valve in the center of the cap. It should go down and spring back up.

Note: If you have a tape moistening unit, you will have 2 sealer bottles.

If the issue is not resolved, contact technical support. Please have your model and serial number ready.

UPDATED: August 14, 2021

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