"The password you provided was not recognized. Please try again" message on the SendPro MailCenter, SendPro P Series or Connect+ Series

Issue

The message "The password you provided was not recognized. please try again" appears and you cannot sign in.

Cause

The incorrect password has been entered.

Resolution

Enter the correct password. The password can be reset by a user with Supervisor access.
To edit a user account:

1. Select Settings under Mailing on the Home screen.
2. Select System.
3. Select Users.
4. Select the user that you wish to update.
5. Select Edit.
6. Select the password field and enter the new password and select OK.
7. Confirm the password and select OK twice.