Home screen does not appear when turning on the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto
If the Home screen does not appear when you turn on the device, reboot your device.
Products affected: SendPro® C Lite, SendPro® C, SendPro®+, SendPro® C Auto (2H00, 8H00, 9H00)
Issue
The Home screen does not appear when turning on the device.
Cause
Not stated
Resolution
- Unplug the power cable. The screen should turn off after 10 seconds.
- Wait 30 seconds.
- Plug the power cable back in, ensuring that it is plugged directly into a wall outlet.
- Quickly tap and release the power button to turn the device back on.
If you need further assistance, please contact us.
UPDATED: April 22, 2022
Contact Us
Live Chat
Available • Closes at 8pm ET
Sales team hours are 8am-6pm ET
Sales team hours are 8am-6pm ET
Live Chat
Live Chat is currently unavailable.
Chat is available Mon-Fri, 8am-8pm ET
Chat is available Mon-Fri, 8am-8pm ET
Create a case
Submit support requests
(Sign in required)
1-877-213-7284
Mon-Fri, 8am - 8pm ET