Home screen does not appear when turning on the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto

If the Home screen does not appear when you turn on the device, reboot your device.
Products affected: SendPro® C Lite, SendPro® C, SendPro®+, SendPro® C Auto (2H00, 8H00, 9H00)

Issue

The Home screen does not appear when turning on the device.

Cause

Not stated

Resolution

  1. Unplug the power cable. The screen should turn off after 10 seconds.
  2. Wait 30 seconds.
  3. Plug the power cable back in, ensuring that it is plugged directly into a wall outlet.
  4. Quickly tap and release the power button to turn the device back on.

If you need further assistance, please contact us.

UPDATED: September 14, 2022

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