Home screen does not appear when turning on the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto
If the Home screen does not appear when you turn on the device, reboot your device.
Products affected: SendPro® C Lite, SendPro® C, SendPro®+, SendPro® C Auto (2H00, 8H00, 9H00)
Issue
The Home screen does not appear when turning on the device.
Cause
Not stated
Resolution
- Unplug the power cable. The screen should turn off after 10 seconds.
- Wait 30 seconds.
- Plug the power cable back in, ensuring that it is plugged directly into a wall outlet.
- Quickly tap and release the power button to turn the device back on.
If you need further assistance, please contact us.
UPDATED: September 14, 2022
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