Touchscreen not responding on the SendPro C Lite, SendPro C, SendPro+

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Products affected: SendPro® C Lite, SendPro® C, SendPro®+ (2H00, 8H00)

The touchscreen is not responding.

Not stated

  1. Unplug the power cord. The screen should turn off after 10 seconds.
  2. Wait 2 minutes.
  3. Plug the power cord directly back into a wall outlet. Check that the wall outlet is working correctly.
  4. Quickly tap and release the power button to turn the device back on.

When you turn the device back on, tap on different areas of the tablet screen to check if the touchscreen responds.

If you need further assistance, please use the Contact Us options below.

Issue

The touchscreen is not responding.

Cause

Not stated

Resolution

  1. Unplug the power cable. The screen should turn off after 10 seconds.
  2. Wait 2 minutes.
  3. Plug the power cord directly back into a wall outlet. Check that the wall outlet is functioning correctly.
  4. Quickly tap and release the power button to turn the device back on.
When the device turns back on, tap on different areas of the tablet screen to check if the touchscreen responds.

If you need further assistance, please use the Contact Us options below.

UPDATED: August 14, 2021