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Touchscreen not responding on the SendPro C Series and SendPro CX Series

Try restarting the device if the touchscreen is not responding

Products affected: SendPro® C Lite, SendPro® C, SendPro®+, SendPro® C Auto (8H00, 9H00), SendPro® CX 100, SendPro® CX 200, SendPro® CX 300 and SendPro® CX 500

Issue

The touchscreen is not responding.

Resolution

  1. Unplug the power cord. The screen should turn off after 10 seconds.
  2. Wait 2 minutes.
  3. Plug the power cord directly back into a wall outlet. Check that the wall outlet is working correctly.
  4. Quickly tap and release the power button to turn the device back on.

When you turn the device back on, tap on different areas of the tablet screen to check if the touchscreen responds.

UPDATED: October 13, 2026