"java.security.cert.CertPathValidatorException" on the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto

Refer to Neworking and connectivity details if you see "java.security.cert.CertPathValidatorException" when logging the Shipping application on your SendPro C Lite, SendPro C, SendPro+, SendPro C Auto.

Products affected: SendPro® C Lite, SendPro® C, SendPro®+, SendPro® C Auto (2H00, 8H00, 9H00)

Issue

The device displays "java.security.cert.CertPathValidatorException" when you attempt to log into Trackable Labels.

Cause

The application is being blocked by your network.

Resolution

Refer to Networking and connectivity details for the SendPro C Lite, SendPro C, SendPro +, SendPro C Auto.

If you are unable to connect to the internet, ask your IT department or internet provider to check the internet settings before you contact Pitney Bowes. If you need further assistance, please chat with us.

UPDATED: November 02, 2023