"java.security.cert.CertPathValidatorException" on the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto

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Products affected: SendPro® C Lite, SendPro® C, SendPro®+, SendPro® C Auto  (2H00, 8H00, 9H00)

Issue

The device displays "java.security.cert.CertPathValidatorException" when you attempt to log into Trackable Labels.

Cause

The application is being blocked by your network.

Resolution

Refer to Networking and connectivity details for the SendPro C Lite, SendPro C, SendPro +, SendPro C Auto.

If you are unable to connect to the internet, ask your IT department or internet provider to check the internet settings before you contact Pitney Bowes. If you still need assistance, please use the Contact Us options below.

UPDATED: February 22, 2021