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"Alert Application is not authorized to access this service." message on the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto

If you see the message "Alert Application is not authorized to access this service" when you try to print a shipping label on the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto, follow these steps to check for software updates.
Products affected: SendPro® C Lite, SendPro® C, SendPro®+, SendPro® C Auto  (2H00, 8H00, 9H00)

Issue

The message "Alert Application is not authorized to access this service." appears when you try to print a shipping label.

Resolution

Check for software updates:

  • Tap SendPro Apps, then Rates and Updates, or, 
  • Tap Rates and Updates at the bottom of the Home screen.

If you need further assistance, please chat with us.

UPDATED: November 02, 2023