"Alert Application is not authorized to access this service." message on the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto

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Products affected: SendPro® C Lite, SendPro® C, SendPro®+, SendPro® C Auto  (2H00, 8H00, 9H00)

Issue

The message "Alert Application is not authorized to access this service." appears when you try to print a shipping label.

Resolution

Check for software updates:

  • Tap Rates and Updates in the application drawer at the bottom of the Home screen, or
  • Tap SendPro Apps, then Rates and Updates.

If you need further assistance, please use the Contact Us options below.

UPDATED: February 22, 2021