"Error: Invalid Package Reference Value" message when shipping with UPS API in SendPro Enterprise

Products affected: SendPro® Enterprise

Issue

When shipping with carrier UPS API, the message "Error: Invalid Package Reference Value" appears.

The carrier UPS API only allows 35 characters in the Content Description, Reference One, and Shipper Reference fields. This is a carrier limitation.

Reduce the amount of data in the Content Description, Reference One, and Shipper Reference fields to 35 characters or less.

If you need further assistance, please use the Contact Us options below.

UPDATED: April 02, 2021