"Error: Invalid Package Reference Value" message when shipping with UPS API in SendPro Enterprise

The message "Error: Invalid Package Reference Value" occurs because the carrier UPS API only allows 35 characters in the Content Description, Reference One, and Shipper Reference fields.
Products affected: SendPro® Enterprise

Issue

When shipping with carrier UPS API, the message "Error: Invalid Package Reference Value" appears.

Cause

The carrier UPS API only allows 35 characters in the Content Description, Reference One, and Shipper Reference fields. This is a carrier limitation.

Resolution

Reduce the amount of data in the Content Description, Reference One, and Shipper Reference fields to 35 characters or less.

If you need further assistance, please contact us.

UPDATED: March 11, 2022

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