"Error in Import File Row 1: Failed to update User with username..." message in SendPro Enterprise
When importing Users into SendPro Enterprise via the Supervisor App or the Data Management app, a message like the following appears:
"Error in Import File Row 1: Failed to update User with username XXX. Unable to set property:User.UserName = XXX, from element: User.UserName.."
The import file is case-sensitive. The UserName must match exactly as entered into SendPro Enterprise.
Make sure that the UserNames in the import file match the UserNames in SendPro Enterprise exactly, including the case.
If you need further assistance, please contact us.
UPDATED: March 11, 2022