"We can't let you in. You’ll need permission first." message in SendPro Online or PitneyShip or on the SendPro P-Series

If you see the message "We can't let you in. You’ll need permission first.", the email address you are using to sign in does not have access to the SendPro Online or PitneyShip service.

Products affected: SendPro® Online, PitneyShip™, Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000

Issue

The message "We can't let you in. You’ll need permission first." appears in SendPro Online or PitneyShip or on the Connect+ series and SendPro P.

Cause

The email address you are using to sign in does not have access to the SendPro Online or PitneyShip service.

Resolution

If you are the SendPro Online or PitneyShip account holder, please contact us.

If you are an invited SendPro Online or PitneyShip sub-user, contact your SendPro Online or PitneyShip Administrator.

UPDATED: April 25, 2022

Live Chat

Available • Closes at 8pm ET
Sales team hours are 8am-6pm ET

Live Chat

Live Chat is currently unavailable.
Chat is available Mon-Fri, 8am-8pm ET

Create a case

Submit support requests (Sign in required)