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"We can't let you in. You’ll need permission first." message in PitneyShip or on the SendPro P-Series

If you see the message "We can't let you in. You’ll need permission first.", the email address you are using to sign in does not have access to the PitneyShip service.
Products affected: PitneyShip™, Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000

Issue

The message "We can't let you in. You’ll need permission first." appears in PitneyShip or on the Connect+ series and SendPro P.

Cause

The email address you are using to sign in does not have access to the PitneyShip service.

Resolution

If you are the PitneyShip account holder, please chat with us for further assistance.

If you are an invited PitneyShip sub-user, contact your PitneyShip Administrator.

UPDATED: July 01, 2024