Can't exit sleep mode on the SendPro Mailstation

Follow these steps if your SendPro® Mailstation is stuck on "Going to sleep" or the device is asleep but will not wake.
Products affected: SendPro® Mailstation


Your device is stuck on the "Going to Sleep" screen or is asleep and will not wake.


  1. Disconnect the scale and any other USB connected device from the SendPro Mailstation.
  2. Disconnect the power cord from the back of the machine.
  3. Wait ten seconds.
  4. Plug the cord back in firmly.
  5. Tap the power button.
  6. Reconnect the scale after the device reaches the Home screen.
    IMPORTANT: Do not connect any USB device except the scale.

If you need further assistance, please contact us.


UPDATED: March 11, 2022

Contact Us
Live Chat
Available • Closes at 8pm ET
Sales team hours are 8am-6pm ET
Live Chat
Live Chat is currently unavailable.
Chat is available Mon-Fri, 8am-8pm ET
Create a case
Submit support requests (Sign in required)