Can't exit sleep mode on the SendPro Mailstation
Follow these steps if your SendPro® Mailstation is stuck on "Going to sleep" or the device is asleep but will not wake.
Products affected: SendPro® Mailstation
Your device is stuck on the "Going to Sleep" screen or is asleep and will not wake.
- Disconnect the scale and any other USB connected device from the SendPro Mailstation.
- Disconnect the power cord from the back of the machine.
- Wait ten seconds.
- Plug the cord back in firmly.
- Tap the power button.
- Reconnect the scale after the device reaches the Home screen.
IMPORTANT: Do not connect any USB device except the scale.
If you need further assistance, please contact us.
UPDATED: March 11, 2022