Labels print too small in SendPro Online or PitneyShip

If labels printed from SendPro Online or PitneyShip are coming out too small, the wrong paper size may be selected.
Products affected: SendPro® Online, PitneyShip™

Issue

Labels printed from SendPro Online or PitneyShip are coming out too small.

Cause

The wrong paper size is selected.

Resolution

  1. Select Settings > Label Options.
  2. If the Choose Format menu is set to Plain Paper - 8.5 x 11, select Roll - 4 x 6.

If you need further assistance, please contact us.

UPDATED: April 25, 2022

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