Labels print too small in PitneyShip, PitneyShip Pro, or SendPro Online

If labels printed from PitneyShip, PitneyShip Pro, or SendPro Online are coming out too small, the wrong paper size may be selected.
Products affected: SendPro® Online, PitneyShip™, PitneyShip™ Pro

Issue

Labels printed from PitneyShip, PitneyShip Pro, or SendPro Online are coming out too small.

Cause

The wrong paper size is selected.

Resolution

  1. Select Settings > Print Options.
  2. Select Set this as default Print preference.
  3. If the Choose Format menu is set to Plain Paper - 8.5 x 11, select Roll - 4 x 6.

If you need further assistance, please contact us.

UPDATED: December 14, 2022