Labels print too small in SendPro Online, PitneyShip, PitneyShip Pro, and PitneyShip Enterprise

If labels are coming out too small, the wrong paper size may be selected.
Products affected: SendPro® Online, PitneyShip®, PitneyShip® Pro, PitneyShip® Enterprise


Labels are printing too small.


The wrong paper size is selected.


  1. Select Settings > Print Options.
  2. Select Set this as default Print preference.
  3. If the Choose Format menu is set to Plain Paper - 8.5 x 11, select Roll - 4 x 6.
    • If printing international labels, 8.5 x 11 is the only paper size available due to the paper size required for customs forms.
    • If printing domestic shipping labels with a roll printer, the paper size must be set to 4 x 6.
    • Standard office printers will use 8.5 x 11 as the paper size for any shipping label print request.

UPDATED: December 12, 2023