Error 0418-42-00B3 Printed drop count is zero message on the Connect+ Series and SendPro P

Please contact us to resolve the error 0418-42-00B3 Printed drop count is zero.
Products affected: Connect+™ 500W, Connect+™ 1000, Connect+™ 2000, Connect+™ 3000, SendPro™; P1000, SendPro™; P1500, SendPro™; P2000, SendPro™ P3000

Issue

The meter isn't printing and error 0418-42-00B3 Printed drop count is zero appears.

Cause

There is a software error in the printing system.

Resolution

Please contact us to resolve this error.

UPDATED: July 11, 2022

Contact Us
Live Chat
Available • Closes at 8pm ET
Sales team hours are 8am-6pm ET
Live Chat
Live Chat is currently unavailable.
Chat is available Mon-Fri, 8am-8pm ET
Create a case
Submit support requests (Sign in required)
1-877-822-0996
Mon-Fri, 8am - 8pm ET