Unable to print from the PitneyShip mobile app using the PitneyShip Cube

Issue

You are unable to print from the PitneyShip mobile app while using the PitneyShip Cube.

Cause

• The printer may not be on.
• Your phone may not be connected to Wi-Fi.
• Your phone and the printer may not be connected to the same Wi-Fi network.

Resolution

Try these solutions in order:

• Solution 1: Verify the printer is on
• Solution 2: Verify that your phone and printer are connected to the same Wi-Fi network
• Solution 3: Reconnect your PitneyShip Cube to your Wi-Fi network

Solution 1: Verify the printer is on

Make sure that your printer is turned on. The LED on the front of the PitneyShip Cube will be solid white.

Solution 2: Verify that your phone and printer are connected to the same Wi-Fi network

1. Verify that your phone is connected to Wi-Fi.
   Note: Remember the name of the Wi-Fi network your phone is connected to.
2. Short press the Wi-Fi button located on the back of the PitneyShip Cube. A slip will print out with the PitneyShip Cube network settings. See Printing a configuration report on the PitneyShip Cube.
3. Locate the ESSID and verify that it matches your phone's network.

Solution 3: Reconnect your PitneyShip Cube to your Wi-Fi network

1. Long press the Wi-Fi button located on the back of the PitneyShip Cube to enter pairing mode. When the LED flashes white, it is in pairing mode.
   

From the PitneyShip mobile app:

1. From the Home screen, tap More > Printer Options.
2. Tap Connect.
3. Tap Try Again on the "Unable to connect to PitneyShip Cube" error message.
4. Tap Join on the "PitneyShip™" Wants to Join Wi-Fi Network "PitneyShip Cube"? pop-up message.
   
5. Select your Wi-Fi network from the list of available networks.
6. Enter your Wi-Fi network password.
7. Tap Connect.

Your PitneyShip Cube should now be connected to Wi-Fi.