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“Something went wrong Invalid postalCode” message in the Create Shipping Labels app on the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto

Edit your Sender address if you see the message “Something went wrong Invalid postalCode” in the Create Shipping Labels app.
Products affected: SendPro® C Lite, SendPro® C, SendPro®+, SendPro® C Auto (2H00, 8H00, 9H00)

Issue

The message “Something went wrong Invalid postalCode” appears when in the Create Shipping Labels app.

Cause

The postal code is missing for the Sender address.

Resolution

  1. Tap Settings.
  2. Scroll down to Shipping Settings, then tap Address Book.
  3. Tap in the Recipient box and select Senders.
  4. Tap on your sender address.
  5. Tap Edit to edit your sender address.
  6. Tap Update.

If you need further assistance, please contact us.

UPDATED: September 05, 2022