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"User Email already exists" message in SendPro Enterprise

If the message "User Email already exists" appears when creating a user, the user may have already tried to use the self registration option.
Products affected: SendPro® Enterprise

Issue

When creating a user, the message "User Email already exists" appears.

Cause

The user may have already tried to use the self registration option.

Resolution

  1. Search for the user in the Supervisor App Users list.
  2. If the user is found, edit the user and reset their password. If the user is not found, contact us.

 

UPDATED: October 03, 2022