Zeroing the scale on the PitneyShip Cube
Products Affected: PitneyShip™ Cube, PitneyShip® mobile app, PitneyShip®
You can reset the scale to zero to prevent incorrect package weight. Before zeroing the scale, remove any packages or envelopes from the scale. Make sure the scale is on a flat and level surface. If the scale is sitting on the same surface as an object that causes vibration, like a fan, this vibration may affect the accuracy of the scale weight.
Watch this video or follow the steps below to learn how to zero the scale on your PitneyShip Cube.
You can zero the PitneyShip Cube using the PitneyShip mobile app or PitneyShip.
PitneyShip mobile app
There are multiple ways you can zero the scale using the PitneyShip mobile app.
Quick Actions
From the Home screen, under Quick Actions, tap the zero scale arrow.
The scale will now zero out the weight.
Stamps tab
From the Stamps tab, tap Zero Scale. The scale will now zero out the weight.
- Tap Stamps.
- Tap Zero Scale.
The scale will now zero out the weight.
About Device screen
- Tap More.
- Tap About Device.
- Tap Zero Scale.
The scale will now zero out the weight.
PitneyShip
To zero out the scale using PitneyShip:
- Click the gear icon to access settings.
- Click on My Devices.
- Click on the zero scale arrow.
The scale will now zero out the weight.
UPDATED: April 18, 2025