Getting information about shipments in the PB Shipping API USPS Postage Adjustment report in SendPro Enterprise, SendSuite Live, SendSuite Xpress, or Ascent

Learn how to find more information about shipments listed in the PB Shipping API USPS Postage Adjustment report.

Products affected: SendPro® Enterprise, SendSuite® Live, SendSuite® Xpress, Ascent™

Learn where to find more details about rate discrepancies associated with the USPS PB Shipping API carrier.

If you need more information about a shipment that's listed in your Postage Adjustment report that is not available in the software, you can use the following sources:

Visit the USPS Automated Package Verification page.
Email verifypostagehelp@usps.gov with the tracking numbers of the shipments in question to request more information.

UPDATED: July 14, 2023