Incorrect package weight when using the PitneyShip Cube with the PitneyShip Mobile app
The package weight field is incorrect when weighing your package or letter.
Zero the scale on the PitneyShip Cube. Remove any packages or letters from the scale before zeroing the scale.
Zero the scale from the Shipping Label page
- Tap your package type.
- Tap Zero Scale next to the weight field.
Zero the scale from the PitneyShip Cube settings
- Tap More.
- Tap About Device.
- Tap Zero Scale.
The scale will now zero out the weight.
If you need further assistance, please contact us.
UPDATED: October 31, 2022