Incorrect package weight when using the PitneyShip Cube with the PitneyShip mobile app

Learn how to resolve incorrect package weight when using the PitneyShip Cube with the PitneyShip mobile app
Products Affected: PitneyShip™ Cube, PitneyShip™ mobile app

Issue

The package weight field is incorrect when weighing your package or letter.

Resolution

Zero the scale on the PitneyShip Cube. Remove any packages or letters from the scale before zeroing the scale.

Zero the scale from the Shipping Label page

  1. Tap your package type.
  2. Tap Zero Scale next to the weight field.

The scale will now zero out the weight. Make sure you place items on the center of the scale before weighing your package again.

Zero the scale from the PitneyShip Cube settings

  1. Tap More > About Device.
  2. Tap Zero Scale.

The scale will now zero out the weight. Make sure you place items on the center of the scale before weighing your package again.

UPDATED: October 11, 2023