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Clearing a tape jam on the SendPro MailCenter

Remove the jammed tape and refeed it into the tape track if the error 019861001B "Tape jam" appears.
Products affected: SendPro® MailCenter 1000, SendPro® MailCenter 2000, SendPro® MailCenter 3000

Issue

When a tape jam occurs, the error 019861001B "Tape jam" message appears.

Resolution

  1. Lift the printer cover.
    Printer cover open
  2. Press the blue tape lever to the left and remove the stopped tape.
    spmc-tape-lever_268x357
  3. Tear any damaged tape off the roll and then reinstall the tape.
  4. Close the printer cover.
  5. Select Feed forward. If the feed forward option isn’t present, select the Home button.
  6. Select Settings.
  7. Select Hardware.
  8. Select Tape.
  9. Select Feed Forward.
  10. Try to print another tape.

UPDATED: November 12, 2026